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Victorian Healthcare Experience Survey

Welcome to the Victorian Healthcare Experience Survey results portal.

You must sign in or sign up before you can access the results portal.

The Victorian Healthcare Experience Survey (VHES) allows a wide range of people to provide feedback on their experiences and features specialised questionnaires for:

  • adult and child inpatients, including parents/guardians
  • maternity clients
  • adult and child emergency department attendees, including parents/guardians.
  • adult and child specialist clinics patients

These surveys are distributed in the month following the hospital admission or the emergency department attendance.
People may respond either online or by pen and paper with a freepost return.

The VHES surveys are available in English and a range of community languages: Arabic, Cantonese, Croatian, Greek, Hindi, Italian, Macedonian, Maltese, Mandarin, Polish, Russian, Serbian, Spanish, Turkish and Vietnamese.

Comprehensive quarterly results for individual health services and campuses are reported through this website, and are currently accessible by Victorian health service and Department of Health and Human Services employees.

The Victorian Healthcare Experience Survey operates under the Information Privacy Act 2000 (Vic) (IPA). The IPA requires Victorian State and local government agencies to collect and handle personal information in accordance with ten enforceable privacy principles.
Maternity and Adult Emergency questionnaires © Care Quality Commission, London.

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