About the Victorian Healthcare Experience Survey
The VHES program collects and analyses the experience of recent users of Victoria’s public health system. The VHES program has three identified objectives.
Participants are invited to participate in the survey via email, SMS or postal invitation and are able to complete the questionnaire online. Alternatively, patients may call the 1800 helpline listed on their invitation and complete via a telephone interview. Some survey categories (community health and mental health surveys) will be offered via an in-situ method and completed at the health service.
More details on the survey methodology can be found here.
For further information about the VHES please email: vhes@vahi.vic.gov.au
The VHES program collects and analyses the experience of recent users of Victoria’s public health system. The VHES program has three identified objectives.
- Provide meaningful, useful, accessible and timely information on patient experience to health services and government audiences to stimulate quality and safety improvements.
- Provide meaningful, useful and trusted information, as well as actionable insights on the relationship between processes of care and experience of different patients, to our audiences.
- Collect and share patient-reported experience across the healthcare system to improve transparency and accountability.
Participants are invited to participate in the survey via email, SMS or postal invitation and are able to complete the questionnaire online. Alternatively, patients may call the 1800 helpline listed on their invitation and complete via a telephone interview. Some survey categories (community health and mental health surveys) will be offered via an in-situ method and completed at the health service.
More details on the survey methodology can be found here.
For further information about the VHES please email: vhes@vahi.vic.gov.au
